Your new prescription is welcome in many ways…
When you need a new prescription, your physician can send it to your Smilin’ Steve pharmacy in a number of ways:
- Call
- E-scribe
- Fax
- Hand-write the prescription and either mail it in or give it to you to bring in personally
If the prescription is for a new patient, an intake will be completed to receive the necessary patient and insurance information prior to it being filled. Once filled, it can either be:
- Picked up
- Delivered
- Mailed
How to check on a prescription status: It’s easy to check on the status of your prescription without leaving your home. You can:
- Contact the pharmacy and speak with a representative about your medication
- Sign up for our text service which will send you alerts when your prescription is ready for pick up and reminders for up to 2 weeks after it has been filled.
Information on prescription substitutions: Per Vermont law and regulations put forth from your insurance company, Smilin Steve’s Pharmacies will substitute, when applicable, a generic formulation of your prescription, unless otherwise notated. Smilin Steve’s Pharmacies follow federal and state regulations regarding generic substitutions. If we change generic manufacturers on one or more of your refills the prescription bottle will have a notification sticker (typically green) on it stating such substitution. If you have any questions regarding this policy, please ask for the pharmacist to help discuss this with you.
How to transfer a prescription to another pharmacy: If for any reason you need a prescription transferred to another pharmacy please contact the pharmacy that you wish to fill your prescription and give them our telephone number. The pharmacist on duty should contact us to transfer the prescription.
How to handle medication recalls: If you happen to be notified by the pharmacy or by a drug manufacturer that your prescription medication is being recalled, please follow the steps provided by the manufacturer and or the pharmacy to dispose of the medication and to obtain a replacement product.
How to handle adverse reactions: If you happen to experience an adverse reaction to any medication that you are taking, immediately stop taking the medication and contact your doctor. If you are experiencing trauma for this adverse reaction please call 9-1-1. Once your doctor is aware of your reaction have them contact the pharmacy to discuss what happened so all parties can properly update your profile. The pharmacy will work with your doctor to help coordinate a plan of action if necessary.
How to report concerns or errors: If you feel an error has occurred or you have a concern of any type regarding your medication, please contact the pharmacy immediately and ask to speak to the pharmacist or pharmacy manager. They will happily assist you in correcting any errors or finding a solution to any concerns that you may have.